Tenancy

COVID-19 Update

Our face-to-face tenancy services (including all outreach services) are currently suspended, due to COVID-19 restrictions.  We are, however, still able to provide tenancy advice and assistance over the phone.  Please call our tenancy service, on (02) 4628 1678, between 9am and 1pm, Monday to Friday, for further information.

Who Are We?

South West Sydney Tenants Advice and Advocacy Service (‘SWSTAAS’), is a service of Macarthur Legal Centre Inc.  Our tenancy team provides advice and advocacy for tenants who live in the Local Government Areas of Fairfield, Liverpool, Campbelltown, Camden and Wollondilly.

We believe that everyone has a right to safe and secure housing.

The (NSW) Residential Tenancies Act 2010 (‘the Act’), provides options for tenants to protect their housing and homes.

Most disputes relating to tenant’s rights and responsibilities under the Act can be elevated to the NSW Civil and Administrative Tribunal (‘NCAT’) for fair and equitable resolution.

Who We Help?

We can help if you are a tenant, including tenants who are:

Renting privately (with or without a real estate agent involved)
Renting in social housing (including NSW Land and Housing Corporation, Aboriginal and Community Housing)
Renting premises of a Local Aboriginal Land Council
In a share housing situation

We can also help residents with problems relating to:

Residential parks
Boarding and/or lodging
Affordable housing

How We Help?

Some of the common things we help tenants with are:

Eviction actions, ending a tenancy, repairs and maintenance, rent, bonds and other payments, access and privacy, locks and security, share housing, starting a tenancy, NCAT Matters, strata renting, boarding and lodging, domestic violence and tenancies.

Free Tenancy Advice

You can call us for free tenancy advice:

Mon: 9:00 am – 1:00 pm

Tues: 9:00 am – 1:00 pm

Wed: 9:00 am – 1:00 pm

Fri: 9:00am – 1:00 pm

Face-to-face sessions are by appointment only, however, during COVID-19 lock-downs our face-to-face sessions are suspended.

Call us, during regular advice times, to speak to staff.

Phone: (02) 4628 1678

Interpreter: 131 450

Outreach Services (currently suspended, due to COVID-19 restrictions)

We also provide tenancy advice at the following locations:

Campbelltown Local Court Safe Rooms (female DV victims only)

Every second Tuesday

Miller Hub (16 Woodward Cres, Miller NSW 2168)

Every second Tuesday (10:00am – 1:00pm)

Nagle Centre (22 Iolanthe St, Campbelltown NSW 2560)

Every second Tursday (9:30am – 1:00pm) – drop-in, or by appointment

Liverpool NCAT Registry (onsite advice and assistance)

Every second Friday

For an appointment at any of our outreaches, please call (02) 4628 1678.

Other Services

We provide free community education workshops to tenants, community groups and community workers, who are working with tenants.  If you’re interested in booking a workshop, please call us on (02) 4628 1678.

We also engage in systemic advocacy work and participate in policy and law reform work concerning housing law in general.